Question 1

Do service robots replace staff?

Accepted Answer

No. Robots take over recurring, time-consuming tasks and relieve staff. The time gained can go into more demanding, value-adding work.

Question 2

Can I rent instead of buy?

Accepted Answer

Yes. Upgrade Robotics offers purchase as well as flexible rental and leasing models, including via financing partner Grenke, so deployment matches your cashflow.

Question 3

How are the robots installed and set up?

Accepted Answer

Upgrade Robotics handles installation, setup and on-site staff training. You receive a ready-to-run system and an introduction to its operation.

Question 4

Which areas and floor types are suitable?

Accepted Answer

It depends on the model. Cleaning robots cover tiles, natural stone, PVC, concrete, epoxy and carpet, among others. We assess in advance which robot fits your floors.

Question 5

How safe are the robots in operation?

Accepted Answer

The robots use LiDAR, 3D cameras and AI-supported obstacle detection to avoid people and objects safely. Industrial models additionally carry warning signals and lighting.

Question 6

What happens if something breaks?

Accepted Answer

Upgrade Robotics provides technical support, maintenance and troubleshooting. Many models can be monitored remotely via app, so maintenance needs are spotted early.

Question 7

Can the robots work around the clock?

Accepted Answer

Yes. Many models are designed for 24/7 operation and return to their charging station on their own before resuming work.

Question 8

Can the robots be custom-branded?

Accepted Answer

Yes. On request we design and wrap the robots to your specification, for instance with your logo or corporate colours.

Question 9

How much does a cleaning or service robot cost?

Accepted Answer

Costs depend on the model, the area of use, and whether you buy, rent, or lease. Details on our service packages and pricing are available on our Service Options page.

Question 10

When does a cleaning robot pay off economically?

Accepted Answer

This mainly depends on floor size, current cleaning costs, and usage intensity. A detailed breakdown is available in our blog article on buying, leasing, and RaaS.

Question 11

How loud are the robots during operation?

Accepted Answer

This depends on the model and cleaning mode. The Gausium Phantas reaches up to ≤60 dB in Quiet Mode according to the manufacturer, while the Pudu CC1 Pro is rated below 75 dB — both fall within a range suitable for sensitive environments such as night shifts in clinics or hotels.

Question 12

How long does the battery last and how often does it need charging?

Accepted Answer

Battery runtime ranges from about 3.5 to 5 hours depending on the model and selected cleaning mode. All systems return to their docking station automatically to recharge as needed.

Frequently asked questions