Service plans
Choose the service plan that fits your operation
From basic remote support to on-site maintenance with a fleet dashboard: compare response times, benefits and terms, and subscribe directly online.
Basic
99 €/month
12-month minimum contract term
- 8h response time
- Remote support included
- 10% spare parts discount
Recommended
Standard
229 €/month
12-month minimum contract term
- 6h response time
- On-site maintenance once a year
- 15% spare parts discount
Premium
399 €/month
12-month minimum contract term
- 4h response time
- On-site maintenance twice a year
- Fleet dashboard & monthly report
All benefits in detail
| Basic | Standard | Premium | |
|---|---|---|---|
| Availability & Response | |||
Response time until issue resolved | 8h | 6h | 4h |
Resolution time until back in operation | >48h | 2 business days | 2 business days |
Remote support phone & online | Included | Included | Included |
| On-Site & Hardware | |||
On-site maintenance | Not included | once a year | twice a year |
Replacement device | Not included | €30/day | within 2 business days |
Wear parts brushes, filters, bags | Not included | 1 set/year | 2 sets/year |
| Terms | |||
Software updates | Included | Included | Included |
Spare parts discount | 10% | 15% | 20% |
Maps & routes | Included | Included | Included |
| Data & Transparency | |||
IoT SIM always connected | Included | Included | Included |
Fleet dashboard uptime, fault history | Not included | Not included | basic view |
Monthly report stakeholder documentation | Not included | Not included | Included |
Questions about the plans?
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